Think before you speak, type or respond to guest complaints.

The internet has changed. It has the power to put businesses OUT of business.
And before you think I am exaggerating, let me share an example.

This Brisbane restaurant had to shut its doors for over 2 weeks as a result of poor service and the social media that is taking the world by storm. Watch this short video to see what I mean.

Note -- stories were run on both "A Current Affair" and "Today Tonight" as a result -- not to mention the International attention it received from sites like www.consumerist.com and more.

The moral of the story -- treat every customer and guest like they have the power to make you famous -- good and bad!